Helpline agent
Our Helpline Agents employ active listening skills to support clients emotionally, recommend appropriate resources, and refer them to other services and communities. Full training in peer support and our technical interface is provided. You'll build the skills and confidence required to respond effectively and compassionately to a wide range of issues arising from religious harm.
- Remote
- Choose your shifts
- Full training
- Peer Support
The role
What you will do
Answer chats and calls on your own device during shifts you pick. Use the peer support skills we teach you to provide emotional support to clients who reach out. Refer them to appropriate resources, services, and communities from our database.
What we look for
Compassion and a willingness to meet people where they are. We don't need people who want to argue or tell others what to think.
Training and support
Eight to ten weeks of training including practice chats and calls. A mentor to guide you through the process. Ongoing education and support.
Reading is a start. Talking helps too.
A trained peer is a chat, a call or a scheduled conversation away. Free, confidential, no agenda.